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Frequently Asked Questions

Who do I contact if I have questions?
How will I know that my order has been received and is being processed?
How long will it take to get my order?
What shipping options are available?
How are shipping charges calculated?
Will I be charged sales tax on my purchases?
Can I order by check/cash/money order?
When is my credit card charged?
Is my personal information secure?
What is your cancellation policy?
What is your Policy on Returns?
IMPORTANT! No refund will be made on items returned after 30 days from date of shipment.
Pet Partners will not be held responsible for returning items to purchaser when goods are received
after the 30 day refund policy.